Neighbourhood Impact Officer
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Contract: Full Time, Fixed Term, 37 hours per week
Closing Date: 27 May 2022
We have an exciting opportunity for a Neighbourhood Impact Officer to join our Neighbourhood Services team. In this role, you will ensure that our estates are kept to a high standard by working to targets and carrying out regular inspections to ensure that they are being kept clean, clear and are in good repair.
This is a fixed term role for an initial three-month period with the potential of becoming permanent.
Main job responsibilities:
- Deliver a scheduled, responsive and project based service whilst promoting a culture where tenants respect their community and neighbourhoods.
- Achieve Neighbourhood and community improvements that enable local people to enjoy the place they live in.
- Maintain and improve neighbourhoods/housing estates taking prompt and effective action to ensure that whg communities are a great place to live.
- Take an active part in promoting and getting involved in community and resident engagement.
- Assist in the provision of housing management and estate based services.
- Carry out minor repair work, ensuring the health and safety of whg customers.
- Work in accordance with whg policies and procedures relevant to the nature of the role.
We're looking for someone who has:
- Full clean driving licence with previous experience of driving a transit van.
- Ability to undertake minor repairs.
- Ability to communicate effectively in writing with internal and external colleagues.
- Good IT skills which include the ability to confidently use all Microsoft Office applications.
- Experience of dealing with customers face to face in one to one situations and the ability to handle pressure, sensitivity and conflict in a calm and confident manner
What’s in it for you?
In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.
We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.
About us
Our People Strategy presents a clear picture of how we will achieve our Corporate Plan aim, ‘Be an exceptional place to work that attracts, develops and retains talent’. The Strategy focuses on three key themes that help us support our colleagues to make a difference to our customers, the communities we serve and to themselves.
It is important to us that we have a diverse workforce, representative of the communities we serve. Equality, diversity and inclusion (EDI) to us means colleagues living our values, dedicated to doing the right thing and exercising good judgement. This will encourage a culture where all can thrive, acknowledging that everyone is different; what matters to us is that everyone can come to work and feel comfortable to be themselves.
We are proud to be accredited as a Disability Confident Employer and ensure that disabled people and those with long term health conditions have the opportunity to fulfil their potential and realise their aspirations while working with us. We want to make it clear that we welcome disabled applicants for all our roles. If in doubt look out for the Disability Confident logo.
We will ensure that our recruitment process is inclusive and accessible, and we will interview applicants with a disability if they meet the essential criteria for a role. We will also support existing colleagues with a disability or long-term health condition enabling them to stay in work, making reasonable adjustments if necessary.
For more information, read the full job description and visit www.whg.uk.com
About whg
We are one of the Midlands’ leading and most successful providers of good quality
homes.
Our values help us to maintain a culture that helps us achieve our commitment of
supporting customers to lead happy and fulfilled lives. We want all of our people to
uphold our ambition; demonstrating the belief, enthusiasm and energy to deliver on
it.
We want our colleagues to feel empowered to take the lead and to think creatively
and be passionate about their work.
Our People Strategy presents a clear picture of how we will achieve our Corporate Plan aim, ‘Be an exceptional place to work that attracts, develops and retains talent’. Through the People Strategy we take every opportunity to embed our values to ensure that our colleagues give the best possible service to our customers, communities and each other.
Equality, diversity and inclusion
It is important to us that we have a diverse workforce, representative of the
communities we serve. Equality, diversity and inclusion (EDI) to us means
colleagues living our values, dedicated to doing the right thing and exercising good
judgement. This will encourage a culture where all can thrive, acknowledging that
everyone is different; what matters to us is that everyone can come to work and feel
comfortable to be themselves.
We are proud to be accredited as a Disability Confident Employer and ensure that
disabled people and those with long term health conditions have the opportunity to
fulfil their potential and realise their aspirations while working with us. We want to
make it clear that we welcome disabled applicants for all our roles. If in doubt look
out for the Disability Confident logo.
We will ensure that our recruitment process is inclusive and accessible and we will
interview applicants with a disability if they meet the essential criteria for a role. We
will also support existing colleagues with a disability or long-term health condition
enabling them to stay in work, making reasonable adjustments if necessary.
Our benefits
27 days annual leave
Flexible working
Health cash plan
Christmas
closedown
Investment in learning
and development
Generous LGPS
pension
Documents
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