IT Technician

Salary £27,484- £29,817 per annum, plus excellent benefits

Location Walsall, West Midlands

The vacancy

Contract: Full Time, Fixed Term Contract, 37 hours per week

Closing Date: 16 August 2022

Interview Date: Week commencing 29 August 2022

We have an exciting opportunity for an IT Technician within our internal IT Operations Team, to join us on a full time, permanent basis. This role provides technical resource and delivers support elements of the ITIL ITSM framework. This remit spans all infrastructure and application services provided by whg IT and their third parties.

Main job responsibilities:

Provide 1st and 2nd line application and hardware support for all whg core IT systems, including user management, system upgrades, patching, releases and fault resolution.
On a rota basis, ensure that effective queue management activities are undertaken such as resolving quick fixes, allocating more complex tickets to IT Technician queues ensuring ticket allocation is fairly and evenly distributed.
Ensure incidents are resolved by priority within agreed SLAs as well as logged in the IT Service Management (ITSM) tool, liaising with 3rd party service desk providers by assigning calls to team members and chasing through open calls within the team and with suppliers.
Work as part of a support team to manage whg mobile devices in conjunction with service desk and device suppliers, including maintaining asset lists and reports and packaging and deploying applications such as MDM.
Undertake floor walker responsibilities at various whg sites, fixing issues at first point of contact where a quick fix is identified.

We're looking for someone who has:

Significant experience of working in an IT Service Desk environment
Excellent communication and interpersonal skills
Excellent problem-solving skills
An up to date knowledge of IT industry and support trends
High levels of professionalism and integrity
High levels of resilience and the ability to work under pressure, demonstrating sound organisational and planning skills

What’s in it for you?

In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.

We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.

About us

Our People Strategy presents a clear picture of how we will achieve our Corporate Plan aim, ‘Be an exceptional place to work that attracts, develops and retains talent’. The Strategy focuses on three key themes that help us support our colleagues to make a difference to our customers, the communities we serve and to themselves.

It is important to us that we have a diverse workforce, representative of the communities we serve. Equality, diversity and inclusion (EDI) to us means colleagues living our values, dedicated to doing the right thing and exercising good judgement. This will encourage a culture where all can thrive, acknowledging that everyone is different; what matters to us is that everyone can come to work and feel comfortable to be themselves.

We are proud to be accredited as a Disability Confident Employer and ensure that disabled people and those with long term health conditions have the opportunity to fulfil their potential and realise their aspirations while working with us. We want to make it clear that we welcome disabled applicants for all our roles. If in doubt look out for the Disability Confident logo.

We will ensure that our recruitment process is inclusive and accessible, and we will interview applicants with a disability if they meet the essential criteria for a role. We will also support existing colleagues with a disability or long-term health condition enabling them to stay in work, making reasonable adjustments if necessary.

For more information, read the full job description and visit www.whg.uk.com

About whg

We are one of the Midlands’ leading and most successful providers of good quality
homes.

Our values help us to maintain a culture that helps us achieve our commitment of
supporting customers to lead happy and fulfilled lives. We want all of our people to
uphold our ambition; demonstrating the belief, enthusiasm and energy to deliver on
it. We want our colleagues to feel empowered to take the lead and to think creatively
and be passionate about their work.

Our People Strategy presents a clear picture of how we will achieve our Corporate Plan aim, ‘Be an exceptional place to work that attracts, develops and retains talent’. Through the People Strategy we take every opportunity to embed our values to ensure that our colleagues give the best possible service to our customers, communities and each other.

Equality, diversity and inclusion

It is important to us that we have a diverse workforce, representative of the communities we serve. Equality, diversity, and inclusion (EDI) to us means colleagues living our values, being dedicated to doing the right thing, and exercising good judgement. This will encourage a culture where all can thrive, acknowledging that everyone is different; what matters to us is that everyone can come to work and feel comfortable being themselves.

We will ensure that our recruitment process is inclusive and accessible and we will interview applicants with a disability if they meet the essential criteria for a role. We will also support existing colleagues with a disability or long-term health condition enabling them to stay in work, making reasonable adjustments if necessary.

Our benefits

27 days annual leave

Flexible working

Health cash plan