Claims Administrator

Salary Salary: £27,696 - £29,496 per annum plus excellent benefits

Location Walsall, West Midlands

The vacancy

Contract: Full Time, Permanent, 37 hours per week (minimum two days in office)

Interview Date: 11th April 2024

Do you have experience of providing a range of administrative support to a busy team including analysing basic data and producing reports? Are you proficient in the use of IT packages, able to work to tight deadlines and have a flexible approach? Are you looking for your next challenge, if so, then this may be the role for you.

We have an exciting opportunity for an experienced Claims Administrator to join our busy in-house Insurance and Claims Team on a full time, permanent basis to support the continued work of the team and wider department.

Main job responsibilities:

To provide high quality support and administration services to the Insurance and Claims Team. You will process claims and ensure these are managed appropriately and within timescales. Some of the responsibilities will include undertaking checks to whg insurance policies and administration of the customer Home Contents Insurance scheme, ensuring excellent services to customers.

We're looking for someone who has:

· Proven experience of working in a busy team providing excellent administrative support preferably in a claim/insurance environment

· Proficient in the use of IT packages to support delivery of work

· Experience of analysing data to produce report

· Excellent attention to detail

· Ability to work independently and as part of a team showing a flexible approach to delivery of tasks to deadline

· Ability to analyse data and produce report for wider team use

· Good communication skills both written and verbal

What’s in it for you?

In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.

We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.

About us

Our People Strategy presents a clear picture of how we will achieve our Corporate Plan aim, ‘Be an exceptional place to work that attracts, develops and retains talent’. The Strategy focuses on three key themes that help us support our colleagues to make a difference to our customers, the communities we serve and to themselves.

It is important to us that we have a diverse workforce, representative of the communities we serve. Equality, diversity and inclusion (EDI) to us means colleagues living our values, dedicated to doing the right thing and exercising good judgement. This will encourage a culture where all can thrive, acknowledging that everyone is different; what matters to us is that everyone can come to work and feel comfortable to be themselves.

We are proud to be accredited as a Disability Confident Employer and ensure that disabled people and those with long term health conditions have the opportunity to fulfil their potential and realise their aspirations while working with us. We want to make it clear that we welcome disabled applicants for all our roles. If in doubt look out for the Disability Confident logo.

We will ensure that our recruitment process is inclusive and accessible, and we will interview applicants with a disability if they meet the essential criteria for a role. We will also support existing colleagues with a disability or long-term health condition enabling them to stay in work, making reasonable adjustments if necessary. For more information, read the full job description and visit www.whg.uk.com

About whg

We are one of the Midlands’ leading and most successful providers of good quality
homes.

Our values help us to maintain a culture that helps us achieve our commitment of
supporting customers to lead happy and fulfilled lives. We want all of our people to
uphold our ambition; demonstrating the belief, enthusiasm and energy to deliver on
it. We want our colleagues to feel empowered to take the lead and to think creatively
and be passionate about their work.

Our People Strategy presents a clear picture of how we will achieve our Corporate Plan aim, ‘Be an exceptional place to work that attracts, develops and retains talent’. Through the People Strategy we take every opportunity to embed our values to ensure that our colleagues give the best possible service to our customers, communities and each other.

Equality, diversity and inclusion

It is important to us that we have a diverse workforce, representative of the communities we serve. Equality, diversity, and inclusion (EDI) to us means colleagues living our values, being dedicated to doing the right thing, and exercising good judgement. This will encourage a culture where all can thrive, acknowledging that everyone is different; what matters to us is that everyone can come to work and feel comfortable being themselves.

We will ensure that our recruitment process is inclusive and accessible and we will interview applicants with a disability if they meet the essential criteria for a role. We will also support existing colleagues with a disability or long-term health condition enabling them to stay in work, making reasonable adjustments if necessary.

Our benefits

27 days annual leave

Flexible working

Health cash plan